You can return any product within 30 days of delivery for a full refund or replacement if the item is in stock and the packaging is not damaged.
You should expect a refund within four weeks after the delivery of the parcel to the return shipper, but in many cases you will receive a refund within 72 hours after receiving the goods at our docks. This time period includes the delivery time of your refund from the shipper (5 to 10 business days), the time it takes us to process your refund after receiving it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 working days).
If you need to return an item, please contact us with your order number and information about the product you want to return. We will respond quickly with a prepaid label so that you send the item back to us. We support our products and strive to exceed all expectations by combining excellent products with excellent customer service. You can write to us directly about the order at info@balzambolotova.com
